Contributed as a senior full stack developer in the Agent Desktop team under the company's Multicloud CX platform with proficiency in JavaScript, TypeScript, Node.js and other web frameworks and technologies. 4+ years of experience with microservices and developing for the cloud, with a good understanding of inter-service communication, observability, telemetry and troubleshooting. Produced system design for complex modules such as Broadcast Messaging and reviewed designs for integration of Microsoft Teams into the product for enhanced customer experience. Provided technical guidance to my 6-member team on all aspects of the solution, reviewed code, co-ordinated with PM and other stakeholders and contributed to product strategy. Analyzed several production incidents when on PagerDuty and identified root causes well within SLAs to provided workarounds and/or expedited fixes as required. Familar with DevOps, worked on Jenkins pipelines and other aspects of CI. Worked with documentation and UX teams to ensure accurate feature and fix description and the best possible user experience.